What sizes do you offer?

Our personalised pet portraits come in 4 sizes, A4, A3, A2 & A1. If you are looking for something outside these sizes let us know and we can get back to you with custom pricing.

What paper do you use?

We use fine art paper rated at 310 gsm for all our custom pet portraits. Our industry leading paper and print capabilities enable us to use a full colour gamut, meaning high dynamic range and a vibrant end product. We pride ourselves on our industry leading design, print and paper quality. All pet portraits printed on fine art paper are backed with a lifetime warranty. 

What kind of pet art do you offer? Do you do birds?

We don’t just do custom dog portraits; we can create artworks for all types of pets, including custom cat portraits, personalised horse portraits, rabbits, birds, snakes, chickens, etc. The possibilities are endless!

How long will it take to receive my portrait?

Our typical dispatch time is 7 business days after creating an order, however during busy periods there may be some delays. We are partnered with multiple print studios around Australia meaning fast shipping times. If you want your pet portrait sooner we can also help out with express shipping options and digital prints, just get in touch.

Am I able to download the pet portrait design? 

We offer a digital download option for all our pet portraits. Our digital pet portraits are provided in the highest resolution possible. 

What if my pet photo is missing a body part (ears/legs/paws/etc.)?

Our talented designers are capable of adding in missing details of your pet. In these scenarios we encourage you to send through multiple pet photos for our design team to recreate your pet as accurately as possible. 

I'm not sure which photo to use, can you help?

We would be happy to! Please send your pet photos to us and our design team will review and let you know the best option.  

Can I customise the look of the portrait?

Definitely! You have full control over background colour options, frame style, and font type. If you have any additional custom requests just get in touch with our friendly team and we’ll sort you out!  

What other custom pet gifts do you sell?

We've recently introduced our pet socks, watercolour pet portraits, pet blankets, and custom pet pillows. It's our ambition to be your prime destination for personalised pet gifts.

How is the pet portrait packaged?

All our products are packaged carefully to ensure no damage occurs during transit. Unfortunately accidents do happen, and if your order arrives damaged, we will replace it free of charge. 

Do you post outside Australia?

Whilst we ship pet portraits within Australia, we also ship internationally to Canada, USA & the UK.

Will the finished product look like my pet?

You bet! Our designers work directly with the source materials to recreate your pet. We use a combination of free hand and rendering to ensure great results, every time.

Do my pets have to be in the same photo for a two or three pet portrait?

Not at all. We do the hard work to allow for multiple pets to be included on the same portrait even from completely separate photos. No need to remove the backround either!

Do you sell gift vouchers?

Yes. Please see our gift card page for more details. 

Can I get my pet on a harness?

No, but our partners at DogHarnessCo offer a dog harness with name option.

Do you have any tips on how to capture the right photo?

Lighting matters. Take a photo outdoors if you can, otherwise a bright well-lit room will suffice. It’s important to minimise harsh artificial lighting, as you want the colours in the photo to reflect the true colouring of your pets fur. We recommend crouching down to get an eye-level shot, allowing for close up of your pets head and chest in focus. Consider your background, as you don’t want any to lose your pets finer details by them blending in-to the background. If your pet has a lighter fur a darker background works best and vice versa.

Do the photos need to be digital?

Digital photos work best. If you only have access to printed photos we may be able to work with them. Your best bet is to take high quality photos of the physical copies in natural light and send them through to info@paintmypooch.com.au.